Bank worker attacked over overdraft charge
FURY over overdraft fees led an Exeter man to attack a female bank worker, punching her unconscious at a city centre branch, a court has heard.
Marcus Butler, 33, of no fixed abode, has been jailed for a year for the attack upon an employee at the Lloyds bank in Exeter High Street.
The woman's tooth was knocked loose, she needed her jaw to be temporarily wired together and is still suffering the pain of her injuries, after Butler kicked her and then punched her in the face.
She fell into a Christmas tree that was on display and was knocked unconscious by the attack, Exeter Crown Court was told on Friday.
Butler, who is unemployed and homeless, was angry that he had been charged £39 for a 98p overdraft.
He lashed out before waiting to find out that the bank was going to drop the fee after staff learnt of his circumstances.
He said in a statement: "I would like to apologise but would not bank with them any more."
Butler has pleaded guilty to causing the woman actual bodily harm. He has previous convictions for violence against another woman, drugs and harassment.
Prosecutor Ann Hampshire said the victim was a branch team leader who went over to help other staff on December 10 last year, because Butler was being abusive and was known as being a difficult customer.
"Lloyds Bank is one of those branches where the glass partitions have been removed and staff are in an open-plan situation between them and customers," said the prosecutor.
The woman told Butler that his account was being closed because of his repeatedly aggressive behaviour, and handed his money over.
"She described his continued swearing, and because she didn't want to inflame the situation, she turned away," said Ms Hampshire. "She took two steps away and suffered a kick to her leg.
"As she turned around, she was punched very hard to the face, to her right cheek by her jaw, and fell into a display Christmas tree and momentarily lost consciousness. When she came to, she was lying in the tree with pain to her face."
The woman said in a statement: "I will not consider dealing with irate customers as I am in fear and I will not risk getting hurt again. It is sad as other staff used to come to me to help defuse situations as I, from my experience, could calm people down.
"The whole experience has knocked my faith in human nature."
Defence counsel Nigel Wraith said Butler had a difficult upbringing, was homeless and had financial problems. He had felt embarrassed about his situation at the bank before he lashed out. "He doesn't know why he did what he did," said Mr Wraith. "He never sought to do it."
He added Butler did not flee the scene and was arrested outside.
Recorder Paul Derbyshire told the defendant: "This was an entirely unprovoked attack by you on a lady who was simply trying to do her job."











5 Comments
by Anna, Hastings
Friday, March 27 2009, 10:54PM
“I totally agree, it is the Bank's charges and ability to "steal" our money that "knocks our faith in human nature"!! Why are the Government bailing them out and in effect letting them get away with daylight robbery - is it not enough that they are using our money to make their own? Personally, I would rather sweep the streets with pride than work in a Bank, at any level, where are their principles? To all of you out there that work in a Bank - get a decent job and stop aiding these blood-sucking parasites. If we the public were to rob a bank we would get time - its about time they were given the same sentence for stealing ours!!”
by Bob, Exeter
Wednesday, March 11 2009, 7:59PM
“It's all very well knocking bank charges but what you fail to acknowledge is that this was someone who was only doing what they were paid to do.
As for the £39 for food shopping comment - well at least he won't have to worry for a while, we'll all be paying for him to have a roof over his head.”
by Aimee, exeter
Tuesday, March 10 2009, 1:04PM
“I agree! I
m not saying it's acceptable for one person to hit another, but it was only a matter of time before something like this was going to happen!
£39 is almost a whole weeks worth of food shopping in my household, its a disgrace and something needs to be done!”
by Foreign Student, Exeter
Monday, March 09 2009, 10:26PM
“So the bank thinks 39 pounds for going 98p over would seem reasonable to someone with a fixed address?
I pity the lady but many would argue that it's Llyod's charges which "knock their faith in human nature"”
by Stu, Exeter
Monday, March 09 2009, 2:24PM
“Coward”