Bus driver couldn't help blind person

AS a passenger on a local Stagecoach bus the other day, I was concerned at an incident that occurred.

A blind person boarded the bus and asked the driver if he was going to a particular place.

The driver obviously spoke no English and was unable to assist and, as I was not sure of the exact route the bus was taking, I was unable to assist my fellow passenger, as I too, was unable to communicate with the driver.

The person then had to get off and wait, hopefully that the next bus had an English-speaking driver.

Would Stagecoach kindly explain, through this column, its policy regarding such instances? I am sure they must occur quite frequently.

Terry Alford

Iolanthe Drive, Exeter

(by email)